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Kimpton ‘Social Hour’: brand storytelling with Champagne

I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties (the Kimpton Fitzroy in London and the Kimpton De Witt in Amsterdam). Kimpton has several remarkable acts of hospitality:

The story is that Kimpton’s founder Bill Kimpton would have a daily fireside chat with his sales team to discuss all things Kimpton. As a way to honour this tradition (or it’s just a post-rationalisation of the perk – which either way doesn’t really matter), Kimpton his still hosting a daily Social Hour between 17h00 and 18h00.

In Kimpton Fitzroy’s case, it is a daily gathering on the 1st floor of the hotel with a glass of Champagne and someone from the team sharing the ideas and thoughts of the Kimpton brand.

Polle de Maagt
Polle de Maagt
http://www.polledemaagt.com
Hi, my name is Polle de Maagt. I challenge organizations to be less about ads and more about acts. For years, I’ve helped brands like KLM Royal Dutch Airlines, Rituals Nike, LEGO and IKEA rethink customer relationships; not through more marketing, but through meaningful experiences. Drawing from design thinking, agile, and service design, I focus on making real change happen.

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