Best practice: Restaurant The Jane using a ‘Did you know’ list to WOW guests
Many companies are talking about a personal or customer intimate experience. However, it is challenging to put this…
Best practice: Netflix automatically canceling members who haven’t been watching
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Best practice: Apple being transparent about their system status
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Best practice: Whatever whenever service by W hotels
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Best practice: welcoming first time visitors at Prague’s SaSaZu
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What a difference two cookies make
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Best practice: Secret ‘Mole’ making compliments
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Best practice: Booking.com is finding talent via their source code
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Best practice: Van Moof is shipping bikes as TV’s
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Best practice: Disney hotel housekeeping rearranges toys to delight kids
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