Approximately 2% of your customers will rip you off. They will game your system. They will do everything…
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… or maybe better: why injury prevention is the best retention program. Researcher Tim Smits shares my passion…
“There’s an app for that”. We live in an over-appified world. There’s an app for pretty much everything…
Gist is a smart contact manager, recently acquired by Blackberry, that helps you keep in touch with your…
Serhiy Nazarovych Bubka (Ukrainian: Сергі́й Наза́рович Бу́бка) might be one of the most remarkable sports athletes ever. Bubka…
Update: A Microsoft employee contacted me this morning (september 5th) and forwarded the issue to the appropriate team.…
http://en.wikipedia.org/wiki/Kano_model
Leaving my research-friends at InSites Consulting to follow my own path to consumer #worlddomination
Almost a year ago, I decided to move to Belgium to live with the love of my life,…
Every consumer interaction counts.