Best practice: Disney hotel housekeeping rearranges toys to delight kids

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Best practice: CitizenM free coffee for the first guest of the day

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Kimpton CEO’s phone number for elite members

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Kimpton ‘secret password’ to be ‘in the know’

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Kimpton ‘Social Hour’: brand storytelling with Champagne

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Kimpton ‘Raid the bar’: free bar credit done right

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Out of office: Aviation Gin and Ryan Reynolds

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Out of office: Marcel’s super speedy reply

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Out of Office: Radio1’s out of office competition

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Out of Office: Polle tries to live a life he doesn’t need a vacation from

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