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tony hsieh

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  • Polle de Maagt
  • Posted by Polle de Maagt
23/11/2011
3 min read

Business from a 365 day return policy. The Zappos business case.

Consumers are lazy. And that’s pretty much the business case behind Zappos’...

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  • Polle de Maagt
  • Posted by Polle de Maagt
03/10/2011
5 min read

The most important 2% of your customers

Approximately 2% of your customers will rip you off. They will game...

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